AI could transform your bank if you let it. Marc Andrews from Pega | FF Salon at Sibos 2023

We’re back at the FF Salon at Sibos 2023 talking to Marc Andrews, VP of financial services at Pega. He speaks about how they are helping banks reduce costs and get to real time payments processing faster. We also hear about the difference between the US and other markets in this area.

There’s conversation on the potential merits of AI, including an interesting point about injecting generative AI into the payments stream, helping human operators to translate cryptic machine messages. He also challenges those who might see new technology as simply a way to do pre-existing tasks faster, instead suggesting it should open up whole new ways of doing things.